:root{--bg:#f5f7f9;--panel:#ffffff;--line:#d9e0e7;--text:#18212b;--muted:#657282;--soft:#eef3f7;--blue:#2563eb;--green:#12805c;--orange:#b45309;--red:#b42318;--shadow:0 1px 2px rgba(15,23,42,.06),0 8px 24px rgba(15,23,42,.05);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px}button,input,select,textarea{font:inherit}button{cursor:pointer}.topbar{height:56px;background:var(--panel);border-bottom:1px solid var(--line);justify-content:space-between;padding:0 22px;position:-webkit-sticky;position:sticky;top:0;z-index:10}.brand,.topbar{display:flex;align-items:center}.brand{gap:12px;font-weight:700}.mark{width:28px;height:28px;border-radius:6px;background:#102a43;color:#fff;display:grid;place-items:center;font-size:13px;font-weight:800}.top-actions{display:flex;align-items:center;gap:10px;color:var(--muted)}.lang-toggle{display:inline-flex;border:1px solid var(--line);border-radius:7px;overflow:hidden;background:#fff}.lang-toggle button{border:0;background:transparent;min-height:28px;padding:0 10px;color:var(--muted);font-weight:700;font-size:12px}.lang-toggle button.active{background:#eaf1ff;color:var(--blue)}.pill{display:inline-flex;align-items:center;gap:6px;min-height:24px;padding:3px 9px;border-radius:999px;background:var(--soft);color:#334155;font-size:12px;font-weight:700;white-space:nowrap}.pill.green{background:#e7f6ef;color:var(--green)}.pill.orange{background:#fff4e5;color:var(--orange)}.pill.red{background:#feecec;color:var(--red)}.layout{display:grid;grid-template-columns:72px 330px minmax(480px,1fr) 390px;min-height:calc(100vh - 56px)}.nav{background:#0f172a;color:#cbd5e1;padding:16px 10px;display:flex;flex-direction:column;align-items:center;gap:10px}.nav button{width:44px;height:44px;border:0;border-radius:8px;background:transparent;color:inherit;font-weight:700}.nav button.active,.nav button:hover{background:#1e293b;color:#fff}.queue{border-right:1px solid var(--line);background:var(--panel);overflow:auto}.section-head{padding:18px 18px 12px;border-bottom:1px solid var(--line)}h1,h2,h3,p{margin:0}.section-head h1{font-size:17px}.filters{display:flex;gap:6px;margin-top:14px;flex-wrap:wrap}.filter{border:1px solid var(--line);background:var(--panel);border-radius:999px;padding:6px 10px;font-size:12px;color:var(--muted)}.filter.active{background:#eaf1ff;color:var(--blue);border-color:#b7cdfd}.ticket{border-bottom:1px solid var(--line);padding:14px 16px;display:grid;grid-gap:8px;gap:8px}.ticket:hover{background:#f8fafc}.ticket.active{background:#eff6ff;border-left:3px solid var(--blue);padding-left:13px}.ticket-title{display:flex;justify-content:space-between;gap:10px;font-weight:700;line-height:1.35}.ticket-sub{color:var(--muted);font-size:13px;line-height:1.4}.ticket-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.main{padding:20px;overflow:auto;display:grid;grid-gap:16px;gap:16px;align-content:start}.card{background:var(--panel);border:1px solid var(--line);border-radius:8px;box-shadow:var(--shadow)}.card-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:14px}.card-body{padding:18px}.ticket-body{display:grid;grid-gap:14px;gap:14px}.label{display:block;color:var(--muted);font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;margin-bottom:5px}.message{background:#f8fafc;padding:14px;line-height:1.55;white-space:pre-wrap}.message,input,select,textarea{border:1px solid var(--line);border-radius:8px}input,select,textarea{width:100%;padding:10px 12px;color:var(--text);background:#fff}textarea{min-height:170px;resize:vertical;line-height:1.55}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:14px}.btn{border:1px solid var(--line);background:var(--panel);color:var(--text);min-height:38px;padding:0 14px;border-radius:7px;font-weight:800}.btn.primary{background:var(--green);border-color:var(--green);color:white}.btn.blue{background:var(--blue);border-color:var(--blue);color:white}.btn.warn{color:var(--orange);border-color:#f3c47c;background:#fffbeb}.btn.danger{color:var(--red);border-color:#f4b4ae;background:#fff5f5}.btn.tiny{min-height:28px;padding:0 9px;font-size:12px}.btn:disabled{opacity:.55;cursor:not-allowed}.notice{border:1px solid #f3c47c;background:#fffbeb;color:var(--orange);border-radius:8px;padding:12px 14px;font-weight:700;line-height:1.45}.side{border-left:1px solid var(--line);background:#fbfcfd;overflow:auto;padding:20px 18px;display:grid;align-content:start;grid-gap:14px;gap:14px}.mini{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:15px}.mini h3{font-size:14px;margin-bottom:12px}.kv{display:grid;grid-template-columns:108px 1fr;grid-gap:8px 12px;gap:8px 12px;font-size:13px}.kv span:nth-child(odd){color:var(--muted)}.list{display:grid;grid-gap:9px;gap:9px}.row{border:1px solid var(--line);border-radius:7px;padding:10px;background:#fbfdff}.row strong{display:block;font-size:13px;margin-bottom:3px}.row small{color:var(--muted);line-height:1.35}.steps{grid-gap:9px}.step,.steps{display:grid;gap:9px}.step{grid-template-columns:26px 1fr auto;align-items:center;grid-gap:9px;font-size:13px}.dot{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:#e7f6ef;color:var(--green);font-weight:800}.dot,.time{font-size:12px}.time{color:var(--muted)}.tab-panel{display:none}.tab-panel.active{display:block}.sop-grid{display:grid;grid-template-columns:repeat(2,minmax(240px,1fr));grid-gap:14px;gap:14px}.sop-card p{color:var(--muted);line-height:1.5;white-space:pre-wrap}.sop-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:10px}.sop-card-head h3{margin-bottom:0;line-height:1.35}.help-text{color:var(--muted);line-height:1.6;background:#f8fafc;border:1px solid var(--line);border-radius:8px;padding:12px;margin-bottom:14px}.log-table{width:100%;border-collapse:collapse;font-size:13px}.log-table td,.log-table th{border-bottom:1px solid var(--line);padding:10px;text-align:left;vertical-align:top}.log-table th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(180px,1fr));grid-gap:12px;gap:12px}.full{grid-column:1/-1}.guide-doc{display:grid;grid-gap:14px;gap:14px}.guide-block{border:1px solid var(--line);border-radius:8px;background:#fbfdff;padding:16px}.guide-block p{color:#334155;line-height:1.7;max-width:880px}@media (max-width:1180px){.layout{grid-template-columns:60px 280px 1fr}.side{grid-column:2/4;border-left:0;border-top:1px solid var(--line);grid-template-columns:repeat(2,minmax(260px,1fr))}}@media (max-width:820px){.layout{display:block}.nav{flex-direction:row;height:auto;justify-content:flex-start}.main,.queue,.side{max-height:none;border:0}.form-grid,.sop-grid{grid-template-columns:1fr}}